VACANCY | CUSTOMER RELATIONSHIP TECHNICIAN | STELLENBOSCH, CAPE TOWN

Our client in the Education Technology industry, providing digital enablement solutions, is looking for a talented Customer Relationship Technician to join their team.

Our client is committed to enhancing the lives of their team and helping them grow as people and professionals.

Why should you apply for this position?

Working at our client, you will also receive 5 mental wellness leave days, be able to work in a faith-based organisation and equipped with a personal growth plan. If you are someone who wants to work in a purpose driven environment where flexible working arrangements are valued, as well as courageous conversations and innovation/creativity, we urge you to apply for this vacancy.

PURPOSE OF THE ROLE:

A customer relationship support technician assists customers with resolving technical issues with their service or equipment. As a technician, the job duties include responding to customers’ technical service requests, troubleshooting technical issues, and reporting the resolution of these issues back to the customer relationship manager. The issues that are required to be resolved include, assisting clients with logging in to their accounts and draw reports from the system. The customer relationship support technician is required to facilitate problem solving across the company, suppliers and clients as well as loading new clients to the database and ensure all systems are up to date. The customer relationship support technician will be responsible to support the customer relationship manager with activities related to servicing the clients and maintaining a relationship of high standards with the company’s clients.

Experience and qualification:

  • College qualification.

  • Minimum of 1-3 years working experience in technology/ financial services industry will be advantageous

OUTPUTS

Technical support and organising

Troubleshooting technical issues.

  • Diagnosing and repairing system issues that clients experience.

  • Provide support in the form of procedural documentation.

  • Manage various cases at once.

  • Testing and evaluating current and new systems.

  • Develop and implement procedures effectively to address customer problems as quick as possible.

  • Prepare and present reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.

  • Organise and file all documents pertaining to instructional guides for system and computer use.

  • Respond to call outs in a timely fashion.

  • Analyse call logs to identify any underlying issues and trends.

Client and people relations

  • Speaking to customers over the phone or via email to quickly get to the root of their problems

  • Assist clients in resolving technical issues.

  • Act as initial point of contact for all computer and system related concerns from clients or other employees.

  • Provide clients with timely and accurate feedback and solutions to their problems.

  • Take customers through a series of actions to resolve their problems.

  • Follow up with clients to ensure the problem is resolved.

  • Provide clients with accurate information in non-technical and comprehensible terms.

  • Provide support for customer relationship manager and report back on a monthly basis

  • Assist the management team in creating training materials pertaining to system troubleshooting and usage.

To apply, you can send your CV to lisa@thedavidlegacy.co.za. Please indicate the subject line as “Application| Customer Relationship Technician.” Only shortlisted candidates will be contacted.

 By submitting your application to The David Legacy, you agree that our consultants, and designated partners, may contact you for screening purposes, prepare, and send your CV for their client should you be deemed as a suitable candidate. Please note that The David Legacy prepares your CV according to their CV template.

Lize Botha-Cornelissen