VACANCY | CUSTOMER RELATIONSHIP MANAGER | STELLENBOSCH, CAPE TOWN

Our client in the Education Technology industry, providing digital enablement solutions, is looking for a talented Customer Relationship Manager to join their team.

Our client is committed to enhancing the lives of their team and helping them grow as people and professionals.

Why should you apply for this position?

If you are someone who wants to work in a purpose driven environment where flexible working arrangements are valued, as well as courageous conversations and innovation/creativity, we urge you to apply for this vacancy. Working at our client, you will receive 5 mental wellness leave days, be able to work in a faith-based organisation and be equipped with a personal growth plan.

PURPOSE OF THE ROLE:

The customer relationship support manager maintains an ongoing level of engagement with key customers. Customer relationship support managers build trusting relationships with clients and protect the brand by maintaining a positive image. This role requires to be responsible for constantly identifying opportunities to grow the customer base and build positive relationships with new clients. Moreover, the customer relationship manager should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

Experience and qualification:

  • Bachelor’s Degree.

  • Minimum of 3-5 years working experience in the technology/financial services industry will be

    advantageous

    OUTPUTS

Activities and deliverables

Managing and organising

  • Research the markets, prospects, and opportunities.

  • Plan and coordinate.

  • Expand the customer base by improving current systems that support clients’ needs.

  • Conduct business reviews using CRM programs.

  • Facilitate discussions, internal and external, on process efficiencies and

    drive the program until successful closure.

  • Become an expert on MiDO products and the latest industry trends.

  • Customize existing business programs to meet clients’ needs.

  • Manage and close client businesses to achieve profitability.

  • Develop new strategies to improve client satisfaction.

  • Maintain up-to-date knowledge about company products and services.

  • Plan and deliver the customer relationship management strategies and expand the company’s brand value.

  • Manage the CRM system and utilization of the report generation function.

  • Ensure compliance with all relevant legislation including POPIA.

  • Customize and generate marketing reports from the CRM.

  • Analyse the marketing reports to determine what kind of customer trends the business should respond to.

Client Interaction

  • Build and maintain relationships with key customers.

  • Provide superior customer service and a positive experience for clients.

  • Resolve customer complaints quickly and efficiently.

  • Keep clients updated on the latest changes in products in order to increase sales.

  • Understand key customer individual needs and address these.

  • Provide client support and handle client communications

    effectively.

  • Address client concerns promptly and professionally .

  • Maintain existing clients and generate new clients to achieve revenue goals.

  • Inform clients about company products, services, and promotions.

People relations

  • Meet with the EXCO team to plan strategically.

  • Schedule regular meetings, discussions, teleconferences and visit

    client offices to strengthen the relationships.

  • Strategically plan, execute, and assess the performance of the CRM program with internal stakeholders.

  • Identify opportunities to grow the customer base, build and preserve positive trusting relationships with customers.

  • Collaborate with the technician on defining the capabilities and driving the implementation of the required CRM infrastructure.

  • Meet with teams to help them to analyse business trends.

  • Build and maintain effective relationships with key stakeholders.

  • Work closely with the technical team to respond to and resolve customer complaints quickly and efficiently.

To apply, you can send your CV to lisa@thedavidlegacy.co.za. Please indicate the subject line as “Application | Customer Relationship Manager.” Only shortlisted candidates will be contacted.

By submitting your application to The David Legacy, you agree that our consultants, and designated partners, may contact you for screening purposes, prepare, and send your CV for their client should you be deemed as a suitable candidate. Please note that The David Legacy prepares your CV according to their CV template.

Lize Botha-Cornelissen